Recognition Engine – Overview

1. What is Recognition?

The Recognition Engine watches live activity on open tables (tabs) in your bar and automatically surfaces interesting moments.

These moments are sent to MC Assist and TV screens so you can celebrate active tables without exposing money or personal details.

Recognition is fully automatic, but managers stay in control from the Recognition Preview and Settings pages.

2. Types of recognition events

The engine currently supports three main types of events:

• Tier upgrades – When a table qualifies as REGULAR, VIP, or LEGEND based on their tab and behavior.
• HOT moments – When a VIP/LEGEND table is ordering very quickly, above a defined velocity threshold.
• Milestones – When a table reaches certain numbers of completed orders or stays active for a long time.

2.1 Tier upgrades

Tier upgrades celebrate loyal or high-activity tables. The system only upgrades when a table moves up (for example, from REGULAR to VIP).

• REGULAR – first serious threshold (for example 20,000 XAF).
• VIP – higher spend or constant activity (for example 50,000 XAF).
• LEGEND – the top level for your biggest tables (for example 100,000 XAF).

2.2 HOT moments

HOT moments highlight fast ordering speed on VIP and LEGEND tables. They use orders per minute, not just total spend.

• VIP hot velocity – minimum orders/minute for VIP tables to be considered HOT.
• LEGEND hot velocity – minimum orders/minute for LEGEND tables to be considered HOT.

2.3 Milestones

Milestones celebrate completed orders and time spent at a table.

• Order milestones – for example after 3, 5, or 10 completed orders.
• Duration milestones – for example after 30, 45, or 60 minutes of active tab time.
• Minimum velocity – optional rule to ensure duration milestones only fire for genuinely active tables.

3. Where recognition is shown

3.1 Recognition Preview (Manager only)

This page allows managers to see all active recognition events, hide them, or expire them immediately.

• Shows a list of live events with their title, subtitle, table, and time.
• Manager can hide an event so it no longer appears on MC or TV.
• Manager can expire an event immediately if it is no longer relevant.

3.2 MC Assist

MC Assist is a dedicated screen for your MC (host). It shows one event at a time with ready-to-use shoutout lines.

• Different copy styles: hype, classy, short, or French.
• Controls to replay, go to next, pin an event, or mark it as announced.
• MC can focus on presenting, the system handles the recognition queue.

3.3 TV Display

The TV Display is a full-screen view designed for TVs or large screens inside the venue.

• Shows titles and subtitles only – no prices or personal names.
• Rotates between active events using the configured rotation interval.
• Can be opened securely using a TV access token.

4. Recognition Settings

Managers can fine-tune how the engine behaves from the Recognition Settings page.

4.1 Global switches

• Public recognition enabled – turns all public recognition surfaces on or off.
• Privacy panic mode – emergency switch that hides public recognition immediately, even if events exist.

4.2 Which types are active?

• Enable/disable tier upgrades.
• Enable/disable HOT moments.
• Enable/disable milestones.

4.3 Behavior tuning

• Rotation interval – how often MC Assist and TV rotate to the next event.
• Default MC copy style – which shoutout style is selected by default for MC Assist.
• Tier thresholds – tab totals that define REGULAR, VIP, and LEGEND tiers.
• Hot velocities – minimum orders/minute for VIP and LEGEND tables to be considered HOT.
• Milestone thresholds – lists of order counts and durations to celebrate.

Go to Recognition Settings

5. MC & TV tokens

MC Assist and TV Display use secret access tokens so they can be opened on separate devices without logging in as a manager.

• The Recognition Preview page can generate links for MC Assist and TV Display.
• Each link contains a unique token for your business.
• You can copy the link and open it on a tablet, laptop or TV browser.
• If a link is shared with the wrong person, regenerate the token to invalidate the old link.

When a new token is generated, all previous links using the old token stop working and will show an expired-link message.

6. Privacy & safety

• Public screens never show money amounts.
• Recognition uses table names and activity only, not full customer identities.
• You can pause recognition or activate privacy panic mode at any time.
• Managers can hide or expire any event from the Recognition Preview page.
• Tokens can be regenerated if you suspect a link was shared too widely.

The goal is to celebrate the atmosphere in your venue without putting individual guests under pressure or exposing sensitive information.

7. Troubleshooting & FAQs

7.1 No events appear on MC Assist or TV

• Check that there are open tabs with completed orders (not only pending).
• Open Recognition Preview to see if any events are active.
• Confirm that public recognition is enabled in Recognition Settings.
• Check that the event types (tier upgrades, HOT, milestones) are enabled.

7.2 A link says the token has expired

• Open Recognition Preview as a manager.
• Copy the latest MC Assist or TV Display link again.
• If needed, regenerate the token and send the new link to your staff.

7.3 Too many events showing

• Disable some recognition types (for example milestones) in Recognition Settings.
• Increase milestone thresholds so only more significant activity is recognized.
• Shorten the rotation interval so moments move faster and feel less repetitive.

7.4 I need to stop recognition immediately

• Go to Recognition Settings and activate Privacy Panic Mode.
• Alternatively, switch off Public recognition enabled to hide all public events.